Order and delivery
You can make the order by tel/fax (044) 225-29-12 or Contacts on week-day from 9.00 till 18.00, or per e-mail, having written us the letter on the address: email@example.com
You can make an order through a site any time convenient for you, having chosen the goods necessary for you in «Coffee Catalogue». If we have received the order in working hours — we will call you back in 1 hour. If in the evening or on day off — we will contact you the next working day.
Min order is 250 g. Those who order for the first time can order 100 g of different kinds of coffee.
Ways and payment conditions
The following methods of payment are at the moment accessible :
- Payment by cash by goods reception
- cashless transfer of funds
Goods payment is carried out only in National currency of Ukraine - hryvna.
Delivery around Kiev is carried out free of charge by roasted coffe order for the sum from 500 hrv; at first order the delivery is free for the sum over 200 hrn.
The goods will be delivered to the address specified by you after the order coordination.
Delivery across Ukraine
Delivery across Ukraine is carried out by express services (the preference is given to service «Nova Poshta» -any weight) and Ukrposhta (provided that the weight of the goods does not exceed 8 kg – terms of delivery from 3 till 6 days) after a full prepayment according to the invoice on the goods chosen by you.
Within 1-2 working days from the moment of payment your order will be delivered to the logistic agency. For the services of transport companies you pay independently at the moment of goods reception in the city. After sending of the order we will inform you the declaration number on your cargo. For goods reception in the delivery service department of your city it is necessary to have passport and to know the declaration number on the cargo.
It is possible to deliver roasted coffee on about starting from 100 g, payment according to the delivery service price-list.
The quantity of green coffee on delivery depends on your possibilities and possibilities of your manufactures.
Guarantee of delivery of the prepaid goods to the another city
After payment of the goods in cash or in non-cash, you have the documents confirming the payment: the payment order from bank, an extract from your account etc.
The proof of sending of the goods from our party is the receipt of Transport Company confirming that the goods have been sent you.
Receiving the goods at office of the Transport Company, you sign the documents confirming reception of the goods.
Responsibility for delivery and integrity of the goods after sending (during the transportation of the cargo from the supplier to the customer) is born by the Transport Company. All goods undergo survey before sending to other city.
At sending the goods are minimally insured by the Transport Company, thus, you will have a guarantee of integrity of the received goods or indemnification in case of force-majeure.
If the goods are not delivered to the customer, claims are to be shown to the consignor. If the goods are delivered to the customer damaged, the customer has the right not to accept the goods, and at once to inform the consignor in written form.
Examine the goods attentively, convinced of absence of visible mechanical damages of packing, presence and correctness of documents filling. Remember that claims on appearance of the goods delivered to you, you can show only before the goods transfer to you by express service or the seller.
If the salable condition of the goods does not correspond the ought one, you have the right not to accept the goods. At occurrence of a problem of such a character, we urgently recommend you to contact the Transport Company and also to inform us (phone/fax: (044) 225-29-12) at the moment of defect detection.
The exchange of the goods or return of money resources to the Buyer is carried out after the independent expert appraisal carrying out.
At occurrence of any questions you can call (044) 225-29-12 or Contacts or write to our e-mail firstname.lastname@example.org or use the feedback form.
The Company reserves the right to deny service to any person or entity at the Company's sole and absolute discretion.
We invite to cooperation the wholesale buyers. Payment and delivery conditions are to be discussed personally, considering wishes of the buyer.
Buy with pleasure!